Refund & Return Policy

• All products available on Assets Galaxy are delivered digitally.
• We do not sell or ship any physical products.
• After successful payment, customers receive access to download their purchased digital products.

• Due to the nature of digital products, returns are not accepted.
• Once a digital product has been downloaded or accessed, it cannot be returned.

All sales are generally final.

Refunds will not be provided for reasons including, but not limited to:

A refund may be considered only in exceptional circumstances, such as:

If approved, refunds will be processed using the original payment method where possible.

• If you experience any issues accessing or using your purchased product, please contact our support team first.
• In most cases, technical issues can be resolved without the need for a refund.

To request a refund, please provide:

Incomplete requests may take longer to process.

If your refund request is approved:

• Refunds are typically processed within 5–10 business days.
• The time taken for the refunded amount to appear in your account depends on your payment provider or bank.

If you initiate a chargeback without first contacting our support team, we reserve the right to:

• Suspend your account.
• Revoke access to purchased downloads.
• Contest fraudulent or invalid chargebacks with the payment provider.

If a purchased file is damaged, incomplete, or contains an error, we will make reasonable efforts to:

• Replace the file.
• Provide an updated version.
• Resolve the issue through technical support.

Where appropriate, this may be offered instead of a refund.

• Assets Galaxy reserves the right to update or modify this Refund & Return Policy at any time.
• Any changes become effective immediately upon publication on this page.